Method
From enquiry to delivered work
A clear, seven-stage process: we understand the requirement, agree the scope and price, onboard carefully and manage delivery. You approve the proposal before any chargeable work begins.
Submit your requirements
Use the quote form or email enquiry@nexgenehub.co.uk. Tell us the service, tasks, expected volume, systems, deadline and the engagement type you have in mind.
Initial review & discovery
We assess workload, complexity, access requirements and dependencies. If a short call would clarify the requirement, we will arrange one.
Scope, solution & quotation
You receive a written proposal covering scope, price, timeline, assumptions and deliverables. Where suitable, we complete a free sample of the work first.
Approval & agreement
You approve the proposal and commercial terms. Where required, we put a simple service agreement in place before work starts.
Onboarding & access
Accounts, instructions, responsibilities and communication arrangements are established. Access is limited to what the task requires.
Work execution & quality checks
The work is completed against the documented standard, with named delivery staff, progress updates and quality checks before output is returned.
Delivery, feedback & ongoing support
You receive the deliverables and an opportunity to review them. Further assignments, a repeat project or ongoing managed support can be agreed if useful.
Scope changes
Nothing moves without agreement
If the requirement changes, we explain the impact on price and timescale and get written approval before proceeding. The original scope and the approved change are kept on record.
Free samples
Where a sample is suitable, we offer one free.
A sample helps you judge quality before committing to a larger project. It is not available for every service — only where a meaningful and safe sample can be produced from suitable source material.
- Free for eligible services
- Reasonably scoped and time-limited
- A small representative sample for larger assignments
- Your confidential information is never exposed
Where a meaningful or safe sample is not possible, we will explain the alternative, such as a consultation or a demonstration of our approach.
Try the quality first
Ask for a sample in your enquiry and describe what you would like tested. We will confirm whether we can provide one before you commit to a paid project.
Quality
Checked before it reaches you
Every workflow has a written standard, a sample check and a named reviewer. Accuracy is reported, not assumed.
- Documented SOPs for each task type
- Four-eyes checks on high-risk work
- Access limited to the account and task
- Escalation path to your UK account manager
- Reporting on volume, accuracy and turnaround
The record of all of this — the agreed brief, progress notes, files and review reports — is what you see between handovers. See what the client portal holds.
Start a conversation
Start with a requirement, not a subscription.
Tell us what needs to be done. We will confirm whether a sample is suitable and send a scoped proposal and quotation for your review.